Return & Refund
Online Returns Policy
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, and have original tags attached.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
30 Day Returns Warranty
How to Reach Us
Our Solutions:
1. OrturOffice'S Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when OrturOffice is responsible for shipping the wrong item.
2.Customer's responsibility
-
Incorrect order(size of item)
If the customer has ordered an incorrect product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. - Unwanted item
Satisfaction Guarantee
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
Additional notes about Warranty
Compensation time-frame
Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.
Email & Phone
CALL US
We highly recommend contact us by email.
+(86)-186-8148-7665(All Customers, Service in English Only)
Our Presale Phone Line is available in English for all our customers.
Working Time（Mon. - Fri. from 9:00 AM to 6:00 PM HKT）
If you have any questions, please contact us at mellgao@orturoffice.com for assistance.
